Scaling Seamless Air Travel

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PARTNER

About Us

Reinventing travel and transport 

Through information and communications technology, we help to make the end-to-end journey easier and safer for passengers - from pre-travel, check-in and baggage processing, to boarding, border control and inflight connectivity.
We work with around 400 air transport industry members and 2,500 customers in over 200 countries and territories. Almost every airline and airport in the world does business with SITA, and nearly every passenger trip relies on SITA technology. 
Our customers include airlines, airports, ground handlers, aircraft, air navigation service providers, governments, and more. 
Our solutions drive operational efficiencies at more than 1,000 airports, while delivering the promise of 'the connected aircraft' to customers of over 18,000 aircraft globally. 
We help more than 70 governments to strike the balance between secure borders and seamless travel. 
Created and owned 100% by air transport, SITA is the community's dedicated partner for IT and communications, uniquely able to respond to community needs and issues. 
We innovate and develop collaboratively with our air transport customers, industry bodies and partners. Our portfolio and strategic direction are driven by the community, through the SITA Board and Council, comprising air transport industry members the world over. 
We provide services over the world's most extensive communications network. It's the vital asset that keeps the global air transport industry connected in every corner of the globe and bridges 45% of the air transport community's data exchange. 
With a customer service team of over 1,750 people around the world, we invest significantly in best-in-class customer service, providing 24/7 integrated local and global support for our services. 
We're renowned throughout the travel and transport industry for our annual Air Transport, Baggage and Passenger IT Insights reports for airlines, airports and passengers.
In 2023, the Science Based Targets initiative (SBTi) approved our near-term and long-term emission reduction targets. These science-based targets are pivotal in guiding our climate actions to curtail greenhouse gas emissions effectively.
We're also developing solutions to help the aviation industry meet its carbon reduction objectives, including reduced fuel burn and greater operational efficiencies.
In 2024, we acquired Materna IPS, leader in passenger handling, to create the world's most powerful passenger portfolio for airports and digital travel. We then acquired ASISTIM, to offer a fully-fledged airline flight Operations Control Center managed service.
We also launched SmartSea to give the maritime industry access to the same advanced technology that is transforming air travel. The launch comes as part of SITA's growth in the cruise and rail industries, as well Urban Air Mobility, such as Vertiports.